We want you to love what arrives. Every card, postcard, and print is made to order just for you, so we can’t take returns or exchanges if you simply change your mind. But if something arrives damaged, misprinted, or not what you ordered, we will make it right at no cost to you.
When we’ll replace or refund your order
Tell us within [30] days of delivery if your order:
- arrived damaged, bent, creased, or torn;
- has a printing defect, such as smudging, streaking, a missing area, or colors that are clearly wrong;
- is the wrong item, size, or quantity compared with what you ordered; or
- never arrived.
What we can’t take back
- Orders you no longer want, or that you ordered in the wrong size or style. Please check the details before you check out.
- Small differences in color or trimming. Watercolor is printed from a screen image, so a print may look slightly different from what you saw on your monitor. This is normal and isn’t a defect.
- Orders sent to an address that was entered incorrectly or incompletely at checkout (see below).
- Damage that happens after delivery, including framing, mounting, or handling.
How to ask for a replacement or refund
Email us at help@nadairart.com and include:
- your order number and the name on the order;
- a short description of what’s wrong; and
- clear photos of the item and of the packaging, if it was damaged in shipping.
The photos let us get your replacement or refund approved quickly, and they help us make sure the problem is fixed at the source.
What happens next
We will reply within 3 business days. If your request is approved, you can choose a replacement or a refund. In most cases you do not need to send the original back, and we’ll tell you if we need it. You’ll get an email when your request is approved, and another with a tracking link when a replacement ships.
Refunds
Refunds go back to the payment method you used for the order, whether that was a card (through WooPayments) or PayPal. We process approved refunds within 5 business days, and you’ll get an email when it’s done. After that, it usually takes 5 to 10 business days to show up in your account, depending on your bank or PayPal. If the problem was ours, we refund the full amount, including shipping and tax.
Replacements
A replacement is printed fresh, so it follows the same timing as a new order: 2 to 5 business days to print, then 3 to 7 business days for delivery within the United States. A tracking link will arrive by email as soon as it ships.
Changing or canceling an order
Because printing starts quickly, please email us as soon as you can at help@nadairart.com. If your order hasn’t gone into production yet, we can usually change or cancel it and refund you in full. Once printing has started, we can’t cancel or change it.
If your package is late or lost
Your tracking email shows the expected delivery date. If your order hasn’t arrived 10 days after that date, or tracking shows it as delivered but you can’t find it, please check with neighbors and your household, then email us at help@nadairart.com. We’ll look into it with the carrier and send a replacement or refund if it can’t be found.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. If a package is sent back to us because the address was wrong or incomplete, we can send it again once you confirm the correct address. The customer is responsible for shipping costs.
Questions
If you’re not sure whether something is covered, just ask. Write to us at help@nadairart.com and we’ll do our best to help. Nothing in this policy limits any rights you have under the law.